Company Policies Website & Service Terms and Conditions

Welcome to Logan Airport Car Service. We are pleased to provide services to you subject to the following terms and conditions. Please read this agreement carefully, before accessing or using the Service. By using this website and/or the service, you expressly agree to be bound by the terms and Conditions set forth herein without limitation or qualification.


Waiting Time (Apply only for point to point service)


Airport Domestic Arrivals: Waiting charges begin 15 minutes after the scheduled pick-up time. After 15 minutes, waiting time is retroactive to the scheduled arrival time. Waiting Time charges are assessed hourly.

Airport International Arrivals: Waiting charges begin 45 minutes after the scheduled pick-up time on departures. After 45 minutes, waiting time is retroactive to the scheduled arrival time. Waiting Time charges are assessed hourly.

Non-airport Pickups: Waiting charges begin 15 minutes after the scheduled pick-up time. After 15 minutes, waiting time is retroactive to the scheduled pick-up time. Waiting Time charges are assessed hourly.

Train schedules cannot be monitored therefore billing begins at the scheduled pick-up time

PS: We do not charge waiting time for flight delays. However, if the wrong flight number was given to us, we will arrive at the scheduled pickup time and wait for the client and apply the waiting time policy listed above.

 

Cancellations

The date on which the cancellation notice is received by Logan Airport Car Service, its agents will determine the applicable cancellation fee. It would be advisable to follow up with a phone call. We do not take any responsibility for cancellation fees resulting from mistakes, the weather, family emergencies, double booking or wrong dates or information. Only if a cancellation request is made within 1 Hour after the reservation was made it can be cancelled free of cost. If cancellation is made after 1 Hour of reservation there will be no refund of deposit. Charge backs from credit card issuing banks are subject to the above policies.

Point to Point Service Cancellations
A cancellation fee equal to 30% of the trip cost will be charged for any cancellation from time of booking up to 24 hours before scheduled pick-up time. Cancellation within 24 hours of scheduled pick-up time will result in a full charge equal to the cost of the trip. Charge backs from credit card issuing banks are subject to the above policies.

Hourly Service Cancellations(Applies to all vehicles)
A nonrefundable deposit of 30% will be charged at the time of booking. Cancellations within 7 Days of scheduled pickup time forfeit 100% of the total bill. Charge backs from credit card issuing banks are subject to the above policies.

Changes in Booking.
Any change to an existing reservation has to me made via email by replying to the email confirmation that was received when the reservation was made or by calling (617) 874-1317. When the change is made, a revised email will be sent to the customer with the updated information. During a service, if the customer changes the drop off location, additional charges will apply based on the new location. For hourly service, additional hours can be added as long as the vehicle is available. Logan Airport Car Service reserves the right to refuse to extend the service if the vehicle is not available, ending the service at the original contract agreement.

During the Service/Ride
Logan Airport Car Service is not responsible for personal property left in vehicle. All vehicles are non-smoking. Passengers are prohibited to open the vehicle door while the car is moving, throwing objects from the vehicle or shouting and sticking body parts out. Food consumption is not recommended and alcohol is only allowed in the limousines. If any of the passengers get sick in the vehicle, and/ or damage the interior of the vehicle a $300 cleaning fee will be charged to the credit card on file.
The customer accepts a minimum monetary responsibility of $300 for any "Physical Damage" to the vehicle caused by any passenger. This includes damage resulting from improper use of the vehicle and its contents, including but not limited to audio/video equipment, lighting, upholstery, carpet and all other exterior/interior vehicle components. Decision as to the unusual use or wear of the vehicle rests solely with Logan Airport Car Service.
Standing up in the vehicles is prohibited, even if the vehicle is stopped in traffic. All passengers should be seated at all time. Underage passengers should always be accompanied by one or two adults. Passengers will allow the chauffeur to open and close all doors at all times to ensure the safety of all passengers and the vehicle. Clients and their guests agree to maintain acceptable personal conduct at all times.

 

Where To Meet Your Driver at Logan Airport
At each terminal there is a "limo stand" designated area by Massachusetts port authority.

Terminal Terminal A - Logan Airport

Go outside the baggage claim, cross over two traffic lanes and walk to the left to Meet your driver at the designated limo stand.

Terminal Terminal B - Logan Airport

Pickups are at the arrival level. Go outside the terminal, cross 2 traffic lanes into the garage. There will be a big sign for limos. Driver will be waiting with your name on a sign.

Terminal Terminal C

From baggage claim take the elevator to central parking ground level . As soon as you exit you will see the limo pickup area.

Terminal Terminal E

Proceed to the terminal exit. Go outside the door, cross over two traffic lanes and walk to the left. Driver will be waiting for you at the limo stand.

 

Boston South Station (All Trains)
Exit South station terminal to Atlantic Ave. Walk to the left towards taxi stand.

No-Show Fee
A no-show fee equal to the total trip cost plus applicable waiting time will be charged when the passenger fails to show at the designated location.  In order to avoid this charge, passengers should not leave designated pickup locations without calling LoganAirportCarService at (617) 874-1317.

Surcharges
A $20.00 surcharge for service scheduled Before 6:00 am or after 12:00 midnight.
All out-of-pocket charges, including two-way tolls, parking, airport fees will be billed to customer.
Stops are charged $20.00 each for in route stops, apply only to flat rates (Point to Point Service).
All rates exclude 20% service fee and 10% Administrative Fee.
There is a $35.00 surcharge for service scheduled Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Day, New Year's Day, and after 5:00 p.m. Christmas Eve and New Year's Eve.

Methods of Payment
We accept cash and most major credit cards, AMEX, Master Card, Visa, and Discover cards.

Hourly Rates
Hourly rates are Billed from the time the driver leaves the Logan Airport Car Service facility in Boston MA, until the time he returns. Fractions of an hour are charged at a full-hour rate.

Gratuity and tips
Logan Airport Car Service chauffeurs receive the 20% service fee in full as their gratuity.

We reserve the right
Logan Airport Car Service reserves the right to cancel any Service without Refund, If the Operator or the Office feels that the Renter/Party of the Renter is putting the Operator or The Mode of Transportation or The Renter/Party of the Renter in danger of Injury. Or if the Renter/Party of the Renter is in the possession of any Illegal Material or Substance, this service will be canceled without refund. This is without exception.